Nizarline is hiring a CRM Manager to lead customer relationship management and retention strategies for our luxury modest fashion brand. This role is central to building lasting relationships with our global customer base and driving repeat engagement and loyalty.
Responsibilities
Develop and execute CRM strategies to improve customer retention and lifetime value
Manage email marketing, SMS, and loyalty program communications
Segment customer data to deliver personalized campaigns
Analyze customer behavior and purchase patterns to inform strategy
Collaborate with marketing and ecommerce teams on campaign execution
Monitor CRM performance metrics and report on key KPIs
Maintain data integrity and compliance across customer databases
Requirements
Proven experience in CRM, email marketing, or customer retention
Familiarity with CRM platforms (e.g. Klaviyo, HubSpot, or similar)
Strong analytical skills and data-driven mindset
Excellent written communication skills
Understanding of ecommerce and fashion customer journeys is an advantage
Detail-oriented with strong organizational skills
What We Offer
Strategic role with direct impact on brand growth and customer loyalty
Exposure to global ecommerce and luxury fashion marketing
Entrepreneurial and collaborative work environment
How to apply
Apply for this Client Relations, Customer Success position at Nizarline in Nairobi directly on Joby — Kenya's job board for creative and hospitality talent.